Terms & Conditions

Welcome to Artisan Roast Terms and Conditions of e-commerce trading. You can review the most current version of the Terms of Service at any time here. artisanroast.co.uk reserves the right to update and change the Terms of Service by posting updates and changes to the artisanroast.co.uk website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

Company Details

AR Coffee Retail Ltd
Unit 4 Peffermill Business Parc 
25 King's Haugh Road, EH16 5UY - Edinburgh
Registered number: SC481488
Email: info@artisanroast.co.uk
Phone Number: +44 7590 590 667

Terms of e-Commerce Trading

These terms of order in no way affect your statutory rights as a consumer.
No contract will exist between you and artisanroast.co.uk for the sale by it to you of any product unless and until artisanroast.co.uk accepts your order by e-mail confirming that it has dispatched your product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time artisanroast.co.uk sends the e-mail to you (whether or not you receive that e-mail). Items can not be bought for resale without prior permission. artisanroast.co.uk reserves the right refuse any order which is deemed to have not been conducted in the correct way or where any foul play may have taken place. Items cannot be bought for use in coffee competition without the express permission of artisanroast.co.uk, and we reserve the right to refuse to supply. artisanroast.co.uk also retains the right to not complete any order it wishes to do so providing that the monies have not been taken or a full refund is given. By placing an order and giving credit card details on our secure server you the consumer is bound and contracted to complete the sale unless artisanroast.co.uk decides otherwise.

Artisan Roast Refund Policy

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Sale of Goods Act 1979 (as amended), is a refund. Also, where a consumer exercises his cancellation rights the customer will be given a refund within 30 days of their cancellation.

Cancellation Rights

You the consumer are given the right to cancel as required by the Distance Selling Regulations (to not include beans that are ground or roasted to your personal specification). You the consumer have the right to cancel your order without giving a reason. The cancellation period in the case of contracts for the supply of goods begins with the day on which the contract is concluded. The cancellation period ends on the expiry of 7 working days, beginning on the day after the day on which the consumer receives the goods. You the consumer can be asked to return and pay for the cost of returning the goods. Further information on this can be found on the Department of Trade and Industry Website. Roasted coffee is excluded from these terms.

Payment Methods

artisanroast.co.uk take credit card orders from most major debit and credit cards.
Our transactions are processed through Shopify Payments and WORLDPAY gateway:
MasterCard
Visa
Solo
 PayPal
 

Delivery

We roast every Monday and Wednesday (roasting days). Our cut off for planning orders for roasting is 12 pm on a roasting date. If an order is received after this cut off it will be prioritised on the next roasting day. Most items will be dispatched the next day (Tuesday and Thursday). If we cannot deliver the goods within this time we will tell the consumer immediately and agree on another time for delivery. If we cannot agree on another time, we will offer the consumer a refund. 

UK postage

Royal Mail 1st Class
 post aims to deliver within 1 working day.
This is not a guarantee but an aim. Royal Mail will not class an item as lost or missing for 15 working days.
Please get in touch if you have not received your order within 7 working days of dispatch.

Outside the UK

Royal Mail Airmail
The aim is to deliver items within 5 working days.
No guarantee of delivery on these times, this is an aim. May take up to 28 days. 

Subscriptions

Please note all subscriptions will be sent via Royal Mail. At present there is no option for them to be sent via other couriers. Subscriptions must be ordered on their own. All subscriptions are sent on Wednesdays.

Delivery prices

Delivery prices are priced on weight and will be added automatically when an order is placed. This will be broken down into the component of price and delivery charge, and shown transparently as a separate line on the order prior to payment confirmation. The final price will be in pounds sterling (unless otherwise stated). Roasted speciality coffee is not subject to VAT.

When Do We Roast Coffee for Orders?

We roast to order at least twice a week (excluding weekends and bank holidays) and use a range of different roaster sizes so we can batch roast exactly what we need for that day. This means that no coffee will leave our roastery older than the previous working day.

Our aim

If you place your order before 2pm on a roasting day, it is our aim to process, roast and dispatch your order on that day.  Any orders after 2pm on a roasting day may be processed on the subsequent roasting day.
None of this can be guaranteed. Artisan Roast can not be held responsible for operational issues and delays.
We do close over the Christmas period (please contact us for details).

Handling complaints

We will in every case acknowledge complaints within 5 working days.
We will in every case advise the consumer how long it will take to resolve the complaint.
We will in every case keep the consumer informed throughout the process.

Privacy policy

We are committed to protecting your privacy. We use the information we collect about you to process orders. artisanroast.co.uk do not and will not sell, trade or rent your personal information to others.
When you order, we need to know your name, e-mail address, telephone, and delivery address. This allows us to process and fulfil your orders.